DELIVERY POLICY
1. General Provisions
1.1. This Delivery Policy regulates the terms of product delivery when purchasing products from the website darnioserdves.lt.
1.2. By placing an order, the Customer confirms that they have read and agree to this Delivery Policy.
1.3. Products may be:
• digital;
• supplied on a USB storage device;
• supplied in printed documentation format;
• delivered in a combined format (digital + physical).
2. Delivery Methods
2.1. The specific delivery method is indicated on the product page and/or during the ordering process.
2.2. Products may be delivered:
• electronically (via email or secure download link);
• on a USB storage device via courier service;
• as printed documentation via courier service.
3. Digital Delivery
3.1. Digital products are delivered to the email address provided by the Customer at the time of ordering or by granting access to a download link.
3.2. Delivery shall be deemed completed when:
• the files are sent to the Customer’s specified email address;
or
• access to the download link is granted to the Customer.
3.3. The moment of sending the digital product or granting download access shall be considered the moment of product transfer.
3.4. The Company shall not be liable for delivery disruptions caused by:
• an incorrectly provided email address;
• email filtering systems (e.g., spam folder);
• technical issues on the Customer’s side;
• internet connection disruptions;
• malfunctions of third-party information systems.
3.5. Technical dispatch data may be stored as proof of delivery.
4. Physical Delivery
4.1. If physical delivery (USB storage device and/or printed documentation) is selected, the product shall be shipped to the address provided by the Customer during the ordering process.
4.2. Products are shipped in sealed packaging.
4.3. Delivery shall be carried out by a courier service selected by the Company.
4.4. The risk of loss or damage to the goods transfers to the Customer at the moment the shipment is handed over to the Customer or to a person designated by the Customer.
4.5. Upon receiving the shipment, the Customer must inspect the condition of the packaging.
4.6. If the packaging is damaged, the Customer must:
• record the damage in the courier’s delivery documents;
or
• notify the Company by email without delay, but no later than within 24 hours.
4.7. Once the packaging is opened, the product shall be considered accepted and transferred to the Customer.
4.8. The Customer is responsible for the accuracy and completeness of the delivery information provided.
4.9. If, due to incorrect, incomplete, or inaccurate information provided by the Customer, the shipment cannot be delivered or is returned to the sender, the Customer shall bear the cost of re-shipment.
4.10. If a shipment is not collected from the courier or collection point within the specified period and is returned to the Company, re-shipment may be subject to additional charges.
5. Delivery Timeframes
5.1. Estimated delivery timeframes are indicated on the product page.
5.2. Digital delivery is generally completed within the timeframe specified on the product page after payment is received.
5.3. Physical delivery is completed within the timeframe specified on the product page from the date of dispatch.
5.4. Delivery timeframes are preliminary and may change due to objective circumstances.
5.5. Minor deviations from the indicated delivery timeframe shall not be considered a material breach of contract.
6. Force Majeure
6.1. The Company shall not be liable for delays or failure to deliver due to force majeure circumstances, meaning circumstances beyond the Company’s control that could not have been reasonably foreseen.
6.2. Such circumstances may include, but are not limited to:
• natural disasters;
• extreme weather conditions;
• transport or logistics disruptions;
• government-imposed restrictions;
• strikes;
• military actions or states of emergency;
• supply chain disruptions;
• other events beyond the Company’s control.
6.3. In the event of force majeure, the delivery deadline shall be extended for a period proportional to the duration of such circumstances.
6.4. If force majeure circumstances continue for more than 30 calendar days, the parties shall have the right to terminate the contract in accordance with applicable law.
7. Proof of Delivery
7.1. In the case of digital delivery, the Company may retain technical records confirming the time of file dispatch or access activation.
7.2. In the case of physical shipments, the Company may retain courier tracking information as proof of delivery and transfer.
7.3. Delivery records may be used as evidence in dispute resolution proceedings.
8. Contact Information
8.1. If the Customer does not receive the product within the specified timeframe, they must contact the Company by email at projektavimas@darnioserdves.lt.
8.2. The Company undertakes to make reasonable efforts to resolve delivery-related issues promptly.